FREQUENTLY ASKED QUESTIONS
The PrimeMyBody Customer Service Team will be answering your questions weekdays from 9:00 AM CST to 6:00 PM CST.
We strive to respond within 24 hours of your submission, excluding weekends. You can submit a ticket anytime of the day on our Support Portal.
Create a Ticket by logging into your PrimeMyBody account and clicking on mySupport. This will take you to the Support Portal where you can create and reply to tickets.
Phone Support is also available from 10 AM to 5 PM CST at 1-800-PMB-4917 (1-800-762-4917) for the US market.
To become a PrimeMyBody Brand Partner, you must enroll under an existing PrimeMyBody Brand Partner. If someone shared our business opportunity with you, they probably are a Brand Partner or they are a customer of one that you can reach out to. Ask the PrimeMyBody Brand Partner for their replicated website information. This will be their username followed by sharepmb.com. ( 'username'.sharepmb.com) On this website, you will be able to enroll.
If you have an existing Customer account with us, then you can simply select Upgrade in your back office to become a PMB Brand Partner.
You can view the PrimeMyBody Rewards Plan PDF by visiting the Resource Center.
You can view the PrimeMyBody Policies and Procedures visiting your Resource Center.
If you are a PrimeMyBody Brand Partner, your enrollment date is your annual renewal date. We will send you 6 email notifications to renew your account prior to your renewal. When you log into your account, you will see your renewal date displayed on the Dashboard.
Yes! We have several social media sites you can visit and participate on.
- PrimeMyBody on Facebook
- PrimeMyBody on YouTube
- PrimeMyBody on Instagram
You can view the PrimeMyBody Presentation in your back office under your Resource Center.
Everyone has access to the support portal in their PrimeMyBody account. To create a ticket, log into your PrimeMyBody account and click on Support. This will take you to the Support Portal where you can create and reply to tickets.
Yes, you are permitted to run a both at a trade show to advertise and sell PrimeMyBody products as an Independent Brand Partner or Customer. However, you must first submit all the marketing materials being displayed at the booth, in addition to the following form for a compliance review.
There are a number of common reasons why a credit card might be declined. Regardless of the reason, before attempting another transaction, please review the following steps.
Step 1: Verify Your Information Verify the billing information matches the information on the card you are using before submitting again.
Step 2: Contact Your Provider Contact your card issuing bank or credit card provider and escalate the call.
Step 3: Wait and Try Again Wait one hour after Step 2 has been completed and try to order again. If possible, have them on the phone when trying to process your order.
Most bank cards and some credit card providers have certain restrictions. Before placing an order, please note that there are limits on the number of attempts per IP address and / or credit card. Continuous attempts will receive a decline message and you will have to wait 24 hours before making another attempt. It is imperative that you call your card issuer. Please make sure that the card is a Visa or Mastercard only and we do not accept international credit cards. The address verification system ensures that you have entered the correct credit card number, the correct 3 digit security code and the correct 4 digit expiration date on the card.
Two step verification: You must have a valid mobile phone number. If you do not receive the code, you might not have entered your cell phone number correctly or your cell phone carrier does not accept short codes. You need to ensure that your cell phone carrier accepts short codes. Please contact your cellular carrier.
PrimeMyBody does not charge any additional transaction fees; however, your bank or credit card provider might. We do not collect the international transaction fees. Some PrimeMyBody Brand Partners have successfully been able to have this fee removed by calling their bank or credit card company. Please check with your issuing bank and/or credit card institution for details about their International Transaction Fees.
We have a zero tolerance policy on credit card charge backs. If a PrimeMyBody Brand Partner or Customer does a chargeback for a purchase, then the account will be suspended and possibly terminated after review. A chargeback not only affects the company, but Brand Partners too. If you initiate a chargeback, an immediate suspension will be applied to your PMB account and any commissions due or forthcoming may be withheld, at PMB’s sole discretion. The chargeback investigation may take up to 6 months or longer. During this time, your account will be suspended until the chargeback investigation is completed and resolution is achieved. In some cases, a chargeback may result in termination of your PMB account, in PMB’s sole discretion, with no liability on PMB whatsoever. In the event of termination because of a chargeback, the Brand Partner will forfeit any commissions due, withheld or forthcoming.
SmartShip is a monthly automatic order for your PMB favorite products. Simply subscribe & save!
- If you have a SmartShip that successfully processes consecutively for 6 months, then you receive 10% off your next order.
- If you have a SmartShip that successfully processes consecutively for 9 months, then you receive 15% off your next order.
- If you have a SmartShip that successfully processes consecutively for 12 months, then you receive 20% off your next order.
This is referred to as your product site. It is your username.primemybody.com.
This is referred to as your Opportunity Website.
It is your username.sharepmb.com and they will select Enroll Today at the top left of your share site.
For Customers, you can share your referral link with your friends and family. Simply send your username.primemybody.com and they’ll instantly receive 10% OFF their purchase! Each new purchase from your link will generate $10 Store Credit for you to use to purchase PMB products whenever you need them.
No. You are only allowed to have one SmartShip process in a given month.
For example, if you have a SmartShip process on the April 5th and then the next day you change your Smartship date to the 10th of each month, your next Smartship would process on May 10th even though April 10th is the next "10th".
Yes, sales tax is charged based on the 5 digit shipping zip code for your order.
You may also be charged additional sales tax if your state charges sales tax on store credits as well as shipping & handling and optional insurance.
Yes, the commissionable volume will be reduced when applying a store credit to a purchase.
If you qualify for free product, then you will need to place an order for commissionable product that generates volume or have your customer purchase a commissionable product from you in order to make you Active.
If you purchase product with store credit, then you will need to place an order for commissionable product that generates volume or have your customer purchase a commissionable product from you in order to make you Active.
The annual business center fee is currently $19 and is a non-refundable fee. If you have 11 consecutive months of successful SmartShip orders, then your will renewal fee will be automatically renewed for free as a token of our appreciation.
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